Returns & Replacements
Get in touch and we’ll make it right.
Because every plate is printed to order, we don’t accept returns of correctly-fulfilled items by default. We will, however, replace anything that arrives damaged, defective, or genuinely not as described.
Damaged in transit
We’ll send a replacement.
Email us within 14 days of receiving your order with a photo of the damage and your order number, and we’ll arrange a replacement at no cost — no return shipping required. Told us later than that? Still get in touch: these timeframes help us help you quickly, they don’t limit your consumer guarantees.
Print defects
Same again.
If a print arrives with quality issues such as banding, colour shift, or registration problems, let us know within 30 days. Photos help. We’ll reprint it.
Not as described
Talk to us.
If a piece is genuinely not what was advertised, tell us. Where the problem is a major failure under the Australian Consumer Law, the choice of remedy is yours — a refund, or a replacement. For a minor problem we’ll repair, replace, or refund within a reasonable time. We’d rather you be happy than win a small dispute.
Change of mind
We can’t accept returns of correctly-fulfilled items.
Each plate is produced specifically for your order. No warehouse, no resale possible. If you’re unsure about a piece, browse the previews carefully before ordering, or get in touch and we’ll happily talk you through it. This is a policy about change of mind only — it does not affect your rights when something arrives damaged, defective, or not as described. Customers in the EU and UK have a separate 14-day right to cancel — see below.
Your rights come first
Nothing on this page limits your consumer guarantees.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts or modifies those rights, and the timeframes above are there to help us resolve things quickly — they are not a condition of your statutory rights.
EU and UK customers: your 14-day right to cancel
If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email cannyrecollection@threeeyedemu.com.au with your order number and a clear statement that you are cancelling — any plain wording is fine, you do not need a form. Return the goods to us within 14 days of telling us. We will refund all payments received, including standard outbound delivery, within 14 days of receiving the goods back. Return postage is at your cost unless the item was damaged, defective, or not as described.
We do not treat our plates as “made to your specification” for the purpose of the cancellation exemption — they are produced to order from a fixed catalogue, so the right to cancel applies.